Shipping policy

USA

  • Processing Time: 1–3 business days

  • Delivery Time: 7–10 business days

  • Shipping Fee: $4.95 for orders under $35

  • Free shipping for orders over $35

UK

  • Processing Time: 1–3 business days

  • Delivery Time: 7–10 business days after dispatch

  • Shipping Fee: £4.99 for orders under £29

  • Free Shipping: Orders over £29

International

  • Processing Time: 1–3 business days

  • Delivery Time: Typically 7–10 business days

  • Please note: Delivery times may vary based on customs and destination country regulations.

Order Cut-off Times

  • Orders placed after 12:00 PM EST will begin processing on the next business day.

  • Weekends and public holidays are not counted as business days.

Shipping Confirmation & Order Tracking

  • Once your order has shipped, you will receive a shipment confirmation email with a tracking number.

  • In most cases, tracking becomes active once the package arrives in the destination country.

  • If you do not receive a tracking update within 7 business days, please contact our customer service team for assistance.

Delays & Exceptions

While we strive to meet all estimated delivery times, unexpected delays may occur due to:

  • Carrier or customs issues

  • Weather conditions

  • Peak seasons or public holidays

Please note that delivery dates are estimates, not guarantees.

Lost or Stolen Packages

Zenthaven is not responsible for lost or stolen items that have been confirmed as delivered by the courier.
We do not offer compensation or replacements for orders that are marked as "delivered" by the shipping carrier but reported as lost or stolen.

To minimize risks:

  • Ensure your shipping address is accurate and secure

  • Use a trackable and reliable delivery address (e.g., office, home with someone available)